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We care about your privacy
DIYonline.com has created this Privacy Statement to demonstrate our firm commitment to protecting your privacy online. The following document discloses our information gathering and dissemination practices for the web site: www.DIYonline.com. This Privacy Statement applies strictly to DIYonline.com. The contents and structure of this policy may change from time to time so please check back with us occasionally for updated material.


Children's Privacy
Children are an integral part of the online community. As parents, you should get to know your children's favorite online areas, just as you know the stations they watch on television. In the end, however, there is no better safeguard than parental supervision.

DIYonline.com does not knowingly collect information from children under the age of 18. If we learn that a user is under the age of 18, we will remove their membership information from our database records.

The information we collect and how we use the information

To provide you the best products and services, we team with business partners. DIYonline.com may contract with outside companies to administer our mailing lists or provide retail services. Your personal information may be shared with an outside company for the sole purpose of administering the products, services and programs you have selected. When you indicate that you want to receive a product or service, or contact a person or organization, we share the data needed for you to receive what you have indicated. Occasionally, we hire consultants that may need access to our member database to perform their services for us.

DIYonline.com collects two types of information about our guests: (1) aggregated (collective) data that tracks visitors as a group, and (2) individual user data that is volunteered.

DIYonline.com gathers data to monitor visitor activity on the web site as a whole. Aggregated tracking allows us to monitor traffic on the site to determine which areas of DIYonline.com are most attractive to our visitors. This type of information helps us make improvements and add new features and services based on visitor interests. We may disclose this aggregated information to pre-screened third parties such as our sponsors, advertisers and partners.

DIYonline.com requests personal information, or individual user data, when you voluntarily sign up for our member registration, contests, sweepstakes, and promotional programs, for example, so that you may receive better online content and because it is the best way for us to know our web site users. Personal information enables us to process your custom Specification Kits, and provide/disclose regional pricing for your DIY projects, based on your zip code. This information enables us to enhance your unique site visits and follow up with you after you visit our site or use our proprietary Design Tools, including the Designer Series Software and Calculators.

The types of personal information collected within our web site include but are not limited to:

  • Name
  • Address
  • Email address
  • Password
  • Password Hint
  • Optional demographic information such as zip code and gender
  • Your home and project specifications
  • Information about your hobbies, design preferences, home improvement skills, needs and specific plans/specifications you require for your project
  • Project history
  • Contest, specials, and sweepstake entries
  • Entry and exit points from our web site
  • Your navigation path within our web site
  • Your Internet browser and operating system
  • IP address used to access our service, including dates and time of access
  • Technical support/customer service history

Again, we use this information so that we can customize and enhance the content and/or layout of our site for each individual user; to notify users (with permission) of updates to our site or promotional offers and/or opportunities that we believe will be of interest; and to investigate violations of our User Agreement, if needed.

Per the user's request, we will process orders and contractor referral requests, and in these cases we must share specific personal information related to the transaction.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

How We Collect Information
Like most other web sites, DIYonline.com's servers automatically track certain information about your activity on DIYonline.com. This information includes:

  • The browser you are using.
  • Your Internet Protocol (IP) address. An IP address is a number automatically assigned to your computer whenever you surf the Web. The computers that deliver the Web pages to you automatically identify your computer by its IP address. When you request a page from our site, our servers log your IP address, for the purpose of system administration and to provide aggregated data to advertisers about the volume of use on our site. This allows advertisers to serve ads that are most relevant to your personal interests.
  • The referring URL and all DIYonline.com URLs you visit.

DIYonline.com also tracks the usage patterns of our web site. DIYonline.com assesses and identifies the usage volume, length of time spent, paths taken through the site and other similar research of our web site on an ongoing basis. This research allows us to determine the areas of our site that need improvement, and allow us to better customize the content and information you see displayed using your personal preferences. Our commitment is to deliver meaningful, relevant content, software and services to you and the other users.

Security of your Personal Profile
DIYonline.com employs industry-standard practices for safeguarding the personal information of our visitors. Database security and Web server 128 bit encryption (Secure Socket Layers) for transactions in our e-commerce "BUY NOW" sections of our site are standard practices on DIYonline.com. Our "BUY NOW" feature allows you to conveniently make online purchases from our web site. These purchases may require credit card and personal contact information. DIYonline.com's shopping services store your information and send it to the participating merchant automatically when you make a purchase, using encryption technology to protect your information during this transfer. We use secure server software (SSL), the industry standard for ensuring the security of your electronic commerce transactions. SSL encrypts all of your personal information transmitted over the Internet, including your credit card number, name and address. This technology is designed to protect your information by rendering it useless, should it ever be intercepted in transit.

The personal data we store on our system is protected by firewall and password. Our network firewall is a combination of hardware and software designed to keep unauthorized users from accessing our network. The password you select, along with your unique email address, prevents others from accessing your information. We suggest that you do not disclose your password to anyone.

We strive to make your shopping experience on DIYonline.com easy, fast and worry-free. However, please note that our participating online merchants follow separate privacy policies, for which DIYonline.com is not responsible. Please be sure to check the privacy policies of these merchants and other service providers before proceeding, and read the privacy information carefully.

Your personal profile is collected by DIYonline.com and stored in a secure operating environment that is not available to the public. We constantly monitor and update the security of our computer equipment and software based on industry trends and our own initiatives.

Our site's 'Bulletin Boards', 'Ask The Expert', or any other forums, as these entities are considered public and you are responsible for your actions and personal information in these areas of the site. The DIYonline.com Privacy Policy does not cover these public forums. DIYonline.com is not liable for the information, suggestions and recommendations offered on our community forums.

Newsletters
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Email Services
If you elect to participate in any email notification features on our site, you will receive email updates as described in the service. DIYonline.com provides users the opportunity to opt-out of receiving communications from DIYonline.com and our partners. Users can remove their personal information from our database via email, using the "unsubscribe" subject line within the email to customercare@DIYonline.com.

Surveys & contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.   Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level, etc.). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Supplementation of Information
In order for DIYonline.com to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third-party sources.

To tailor the site to an individual's preference, we combine information about the purchasing habits of users with similar information from our partners, to create a personalized user profile. When a user makes a purchase from our e-commerce partners, or participates in our "Contractor Referral" services, for example, the participating companies collect and share that purchase information or project information with us so we can tailor the site to our users' preferences and complete the users' requests.

E-commerce
For convenience, DIYonline.com allows you to purchase the tools and materials you need to complete your project directly from our site, based on the shopping list provided in your custom Specification Kit. The personal information we might disclose to the participating e-commerce partner includes but is not limited to: your name, shipping address, phone, email address, payment information and any information you might provide for an e-commerce transaction.

Contractor Referral Service
In order to find a suitable contractor to meet your personal DIY project needs, we must gather personal information such as: name, address, phone, fax number, email, project information (project design specifications, start date, end date, estimated budget), expert specialty being requested, and geographic information.

Co-branding
On certain occasions, DIYonline.com will sponsor co-branded web sites with carefully chosen partners who we expect to have no less stringent security and privacy policies than our own. You will recognize one of our co-branded web sites because you will see our logo as well as our partner's logo at the top of the web page. In these cases, and with your prior consent, we may share with that partner some of the data we receive.

Sponsors
You may opt-in to receive rebates, dollars-off coupons, product specials or content, based on your personal preferences and needs, from our sponsors, advertisers, partners and third parties. Should you elect to receive (or opt-into) this information, DIYonline.com will share your name and email address with the third party. We will not share the personally identifiable information provided to us without either asking your consent, or providing you an opportunity to otherwise opt-out, through a check box at the point of registration or on the 'My Info' section of the web site.

Ads
We sometimes use outside companies to display advertising on our web site. These ads may place cookies on your computer, which are referenced by our ad companies. We do not have access to this information.

Choices you have with your personal information
The DIYonline.com web site provides you with the ability to change your profile, reset your personal profile as well as cancel your membership. You may choose to opt-in or opt-out of DIYonline.com's newsletters and email (regarding special offers from our advertisers and partners, new DIYonline.com site features, etc.), free information or products, and our beta tester program. You will need your DIYonline.com Login (User Name) and Password to access and edit your personal profile.

To change your personal profile: Login. Go to the DIYonline.com "MyInfoCenter" link. Click "Change MyProfile, " and change the information in the fields that you wish to update, making sure that all of the required fields (red) are complete. When you are done modifying your personal profile, select the "Submit Form" button and then click, "OK" if you are sure. A confirmation of the update will be displayed. You may check your new profile by clicking on the "Go to MyInfo Center" link again.

To cancel your membership, go to the "My Info Center" of the web site after logging in with your user name and password, and click "Cancel My Membership."

Cookies and how they are used
A cookie is a small text file placed on your hard drive that is created and retrieved by your Web browser. Only the web site that originally called for the creation of a cookie can read the information in that particular cookie. Cookies cannot access other documents or files you have stored on your hard drive.

DIYonline.com uses cookies to improve your experience on our web site. The cookies are designed for your convenience so you can enter your login and password once and store it (by clicking our "Remember Me" feature on the home page) on your computer to facilitate the login process. This allows us to deliver content specific to your interests or to make sure that you do not see the same ad or information repeatedly on our site. In addition, cookies provide you access to services on our web site that include but are not limited to: DIYonline.com Designer Series Software, Design Tools and Calculator software, DIYonline.com's 'MYInfo Center', 'Chat', 'Bulletin Boards', 'Ask The Expert', and other DIYonline.com web pages. You can disable the the "Remember Me" feature, stored in a cookie, by clicking on the LOGOFF button.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, you will be unable to use many of DIYonline.com's services that require registration information in order to participate. In addition, you will have to login to our web site again and again each time you visit our site or members-only features.

Anonymity
All of DIYonline.com's public Web pages can be accessed anonymously. Behavior of an anonymous visitor is tracked with a random-number identifier. We track user navigation paths to determine site usage. 

Solicited mail from DIYonline.com
Following registration, new users of www.DIYonline.com will receive a welcome email from our staff explaining the features and services we provide. We may additionally be required to send you administrative information about the service or your account, but DIYonline.com will not otherwise send you unsolicited email, coupons or promotions regarding any commercial offers or advertisements without your permission. You may choose to opt-in or opt-out of our email, newsletters, beta testing program, and promotional services in three different ways:

  1. At the point of collection in the contest, promotion form
  2. Within your Personal Profile found in the 'MyInfo Center' section of the site, once you have logged in as a member using your Login name and password.
  3. By following the link at the bottom of all solicitation email that sends you to a special page in the 'MyInfo Center' section of our web site where you can directly modify your email preferences.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
Phone: 520-322-0809
Fax: 520-326-3230
Email: webmaster@DIYonline.com
Postal Address: 5343 E. Pima St, Tucson, AZ 85712

Notification of Changes
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. 




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