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   Articles | How-Tos | Ask the Expert   
 Other FAQ Pages:   Bath   Deck   Fence   Floortile   Kitchen   Sprinkler

Q: How should I name my project?
A:
Here are some tips to use to create your project name:

  • Do not use the same name more than once; duplicates are not allowed.
  • Use only letters and numbers in the name.

You can delete old projects on the My Projects page by clicking the red delete button to the left of the project name. You can then reuse the name.

Q: Why can't I find your site using the web search engines?
A:
Our site is relatively new. We have registered with all of the top search engines and should appear shortly. You can also email Customer Care and tell us which search engine you use most!

Q: Where can I ask home-improvement questions on the site?
A: "Ask the Expert"
lets you submit questions to our panel of experts. You can also view questions and answers from other members. Our Bulletin Boards allow you to post a question or answer, share some tips or tricks you have learned, or just browse information from other users.

Q: How can I solve my login problems?
A:
The following are some typical login situations and solutions:

Q: Did you type in your Login Name and Password correctly?
A:
Remember that both the Login Name and Password are case sensitive (Tom is not the same as tom).

Q: Forgot Your Password?
A:
Enter your Login Name on the Login Help page to show you your password hint.

Q: Are your browser cookies enabled?
A:
Your cookies may be disabled. Please check your Web browser settings to make sure they are set to accept cookies. You can still use the site with your cookies turned off, however you will not be able to log in as a member.

A cookie is a small text file placed on your hard drive that is created and retrieved by your Web browser. Only the web site that originally called for the creation of a cookie can read the information in that particular cookie. Cookies cannot access other documents or files you have stored on your hard drive. A full explanation of our use of cookies is explained in our Privacy Policy.

To check and set the cookie option in your browser, follow these steps:

Internet Explorer 5.x

  1. From the Tools menu on the top bar of your browser, select Internet Options.
  2. Click the Security tab in the window.
  3. Click on the Custom Level button.
  4. Scroll down until you see Cookies. In the Allow cookies that are stored on your computer list, Enable should be selected.
  5. If Enable is not selected, click the option button to select it.
  6. Click OK.
  7. You will receive a message asking if you are sure. Click the Yes button.
  8. Click the Apply button.
  9. Click OK.
  10. Please restart your browser to ensure the change in your settings. Then try to log in again.

Netscape 4.x

  1. Click the Edit button on the top menu bar of your browser.
  2. Next, select Preferences.
  3. Click on Advanced.
  4. Under Cookies, Accept all cookies should be selected.
  5. If not, click the option button to select it.
  6. Click OK.
  7. Please restart your browser to ensure the change in your settings. Then try to log in again.
Q: I noticed that when I logged in, there was a box entitled "Remember Me". I checked this box, but now when I come back to the site, it still prompts me to login. How can I visit your site without having to login each time?
A:
If you have checked the "Remember Me" box and you receive a prompt to login each time, avoid clicking the "Log Out" link. This will ensure that you will not be prompted to login the next time you visit our site.

Q: Why does the red triangle next to my project keep turning?
A:
If the red triangle is still turning, your project was not processed. Please delete the project, complete the project again, and be sure to click the SUBMIT MY DESIGN NOW button AND the CLOSE button on the following pages.

Q: I read that DIYonline.com would allow me to do "any" remodeling project, but the site currently does not have the project and content in which I am interested.
A:
The current version of our Site is substantial but certainly not complete. We will continue to add new Site features and content, as identified by you, our user. We allow our community and users to drive our direction based on the feedback we receive. Please check the site often, as we will be incorporating a wide breadth of new projects and features that you will enjoy. A good web site is truly a work in progress, continually evolving to the needs of its users!

Q: Which projects can I complete if I have a Macintosh computer?
A:
The operating system on the Macintosh does not support the Java version 1.2.X needed for the Deck, Gazebo, and Fence Designer Tools. It is estimated that in early January, Apple will release their newest operating software OSX, (OS 10), which will enable the use of these design tools. In addition, Sprinkler Designer will not work on a Macintosh since it is a Windows executable file. We will keep you informed on our web site as we learn of this release or other changes that affect our Design Tools and Macintosh systems.

We recommend using Internet Explorer for Macintosh with our other design tools, which can be downloaded from http://www.microsoft.com/mac/. We do not recommend using Netscape Navigator for the Macintosh for any of the Designer Tools, except the Calculators.

Q: What additional applications do I need to have on my computer to use the Design Tools?
A:
The additional applications needed to use our Design Tools can be downloaded from a link on our Site Resources page:
  • Our site is viewed best using the latest version of either Microsoft Internet Explorer or Netscape Navigator.
  • Macromedia Flash 4
    • Flash 4 is necessary to use our calculators. Older versions of Flash will not work properly with our site.
  • JAVA 1.2.x
    • Java 1.2 is required to use many of our design tools. Older versions of Java may not work properly with our site. Unfortunately, Java 1.2 is not yet available for Macintosh users.
  • Adobe Acrobat Reader 4.0
    • Adobe Acrobat Reader is necessary to view our Specification Kits. Older versions of Adobe Acrobat Reader may not work properly.
Q: I'm using AOL, and cannot view my report. When I click on the "View Report" button, all that I see is a white screen. I have downloaded Adobe Acrobat from the link provided on your Site Resources page. Why do I get a message box entitled "Error Locating Object Handler"? Inside this message box it says, "There is no viewer available for the type of object you are trying to open. Do you want to go to this location to download a viewer for this type of object?" It only tells me that the possible location of the viewer is Microsoft ActiveX Gallery.
A:
To configure AOL to use Adobe Acrobat's 4.0 viewer as a helper application:
  1. Start your Acrobat 4.0 viewer.
  2. Choose File > Preferences > General.
  3. Deselect Web Browser Integration in the Options section and then click OK.
  4. Exit from the Acrobat 4.0 viewer.
  5. Restart AOL.
The next time you select the "View Report" button, a dialog box will appear that asks what you would like to do with the file. Select "Open this file from its current location". AOL will then open the report in your Adobe Acrobat viewer as a helper application.

Q: Why can't I print out my design's specification worksheet?
A:
There are several possibilities that might cause you to have a problem printing. Please visit http://www.adobe.com/support/techdocs/150d6.htm for help troubleshooting your printing issue.





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